News not loading
Check your internet connection, switch between Wi-Fi and mobile data if available, then close and reopen the app. If one story still fails, try another story and note the affected article URL or title.
Images not loading
Images may take longer on a slow connection. Refresh the story or reopen the app after checking connectivity. If the text loads but images do not, note which story is affected.
Live stream unavailable
The Live TV stream may occasionally be unavailable because broadcast availability depends on the source stream. Wait a moment and try again. Other news content may remain available while a stream is offline.
Notifications
The app asks for notification permission only when you choose to enable it. Check both your in-app notification preference and your device's notification settings. If permission is off, turn it on in device settings if you wish to receive alerts.
Language selection
Choose English or Roman Hindi using the edition control in the app. The preference is stored locally on your device. If your choice resets, check whether app data was cleared or the app was reinstalled.
Bookmarks
Bookmarks are saved locally on your device. Clearing app data or removing the app may remove them. If a bookmark no longer opens, the original story may have changed or become unavailable.
Videos and Shorts
Check your connection and retry playback. Embedded or external video can also depend on the video provider's availability and your network settings.
Restarting and updating
Close the app fully and reopen it. Check your device's app store for an available Apex News India update. If the issue continues, restart your device and note the steps that reproduce it.
Contact support
App: Apex News India. For unresolved problems, use the Contact page and include your device, operating system, app version if known, and the issue you encountered. A support channel will be displayed only after it is verified and approved.